Terms of use for Realroids.com, shipping time Balkan, SP


We have no connection with the officials or other agencies. We do not use this site to gather information and use it against the clients or other sites, internet marketers, or other certain users. We protect our clients and the information about them, we provide privacy and guarantee protection.

We follow our country laws and we always use a doctor prescription if it is necessary and if the law requires this. We don't sell our products to those who are under 21 years old.

Goods delivery

We send the orders by Regular Registered Airmail, and when receiving them, the customers must sign for receiving, for security purposes. In case your package did not arrive in time, let us know about this, writing us an email about the situation in order to serve you in the best way. It happens that you lost your order ID, you must send us your name, the address, and the shipping date. This article helps us to manage with our clients in a better way.

Delivery Time

The time of shipping and delivery to the USA  is about 7-21 days. The European delivery time is about 7-14 days.  In case the purchase is lost in customs or is retained at customs please write us a mail to inform about the issue, so we could help you in the matter.

Shipping info

At the moment the payment is confirmed the order will be shipped within 1-5 days except for weekend and holiday days. If the order is too big, it will be divided into two or more packages, so they will be shipped on different days, so the arrival date will be later with a couple of days. For security reasons, we sent the packages by Registered Regular Registered Airmail.

Order Cancellation

In case you want to cancel the order, you must do it with inside 12 hours from the moment you have paid. To stop the purchase write us a ticket and tell us your name, order ID, shipping address. If you forget to do this, the products will be shipped and delivered to you.

Claims & Refund

It may happen that the order may not be delivered to your place because it was lost on the way or it was seized at customs. If the order is seized at customs you must send us the seizure letter so we could reship the order for free. If the order didn’t get to you in 25 days, be sure you inform us about the situation and we will take care to solve the problem the best way for you.  Take into consideration that we are not shipping to these locations :  Australia, Canada, New Zealand, Singapore, South Korea, Saudi Arabia, AfricaAPO/FPO, BrasilFinlandItalyNetherlandsNorway, SwedenIsrael, Chile, Dubai.

The client is responsible for taking care of the customs fees and other obligations.